Valid from 14/11/2011

General information

We sell our products only to adults. All prices include VAT (24%). We reserve the rights to change the price of products and shipment charge.

Ordering

Products can be ordered via the Internet at www.nikotiiniton.fi. The customer receives the order confirmation e-mail, stating the price of the order, shipping, and all products ordered. Order confirmation requires notified e-mail address when ordering.

You can check the contents of your order also from your user account.

Methods of payment

Products are paid when ordering. Online store can accept the following payment methods: Finnish banks: Nordea, Osuuspankki, Sampo, Tapiola, Aktia, Nooa, Paikallisosuuspankit, Säästöpankit, Handelsbanken, SPankki, Ålandsbanken and most major credit cards (Visa, Mastercard).

Order Processing

We process your order as soon as the payment is made. Deliveries are prepared mainly on the same day (orders placed late in the evening are prepared possibly on next day.).

Delivery time

We ship products every working day. Mail delivery times for letters and packages is usually 1-2 days.

Method of delivery and delivery costs

Shipping charges include post and packing charges.

We deliver orders in a package or letter.

Exchange and return policies

Products have a 14-day return and exchange right. Return Policy applies only to the original, unused products.

Before return, please contact our customer service either by using the feedback form, by e-mail, or telephone.

We do not accept returns of more than 14 days after delivery. When a return is approved, the money will be refunded directly to your account.

If the product is lost in transit, damaged, or the customer is delivered the wrong product, please contact customer service.

We deal with all customer information strictly confidential.

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